Backdesk

Perth · ServiceM8 trade businesses

Every missed call texted back in seconds.

For Perth trade businesses on ServiceM8 that can't answer every call: a missed call diverts to Backdesk and the caller gets one text from your business within seconds, then short human-approved follow-ups until the job is booked. Every quote you send is chased by text and email until it's won or dead. Run by AI, checked by a human, reported in dollars. You pay $139 a month plus $120 for each job we recover, capped at $499 a month.

Get the free audit

Free one-page Quote Leakage Audit from your own ServiceM8 data. No lock-in. No lead generation.

How it works

  1. Step 1

    Free Quote Leakage Audit

    One A4 page from your own ServiceM8 data: quotes sent in the last 90 days, value never followed up, estimated recoverable range. You see the number before you decide.

  2. Step 2

    Set up in 7 days

    We connect to ServiceM8, write the text-back and follow-up templates in your voice, and you approve every one. Your number diverts to a Backdesk number when you can't answer: the caller hears a short greeting, nothing is recorded, and the text goes out. Contact hours, escalation rules and the last 90 days of open quotes agreed together.

  3. Step 3

    Every missed call texted back

    One text from your business within seconds of the missed call, then two human-approved follow-ups inside business hours until the job is booked. Hot replies and anything urgent go to your phone straight away. A caller who rings twice is never texted twice; the second call is flagged to your phone instead.

  4. Step 4

    Every open quote chased, reported in dollars

    Five touches over three weeks, SMS and email, from your business. Every message drafted by AI, checked by a person before it sends, with opt-out on every one. Hot replies go to your phone straight away. Then one page a month: quotes sent, quotes chased, jobs won after a follow-up, missed calls texted back, revenue recovered (gross and conservative), fees paid, multiple returned.

How to send us your ServiceM8 data

Pricing

AUD, ex GST

  • Call Catcher

    $139 / month base

    Pay as you win: $120 per recovered job on top, capped at $499 a month.

    No setup fee.

    Included

    • Your own divert number. Every missed call texted back within seconds, from your business.
    • Two human-approved follow-ups to each missed caller inside business hours, then closed.
    • Every new quote chased on the 5-touch sequence until won or dead.
    • Urgent and hot replies to your phone; objection and price feedback captured.
    • One page a month: calls caught, leads, jobs booked, recovered quote revenue.

First month: pay only for wins

$120 per recovered job in month one

Card on file at signup. In month one the $139 base is waived, so you pay $120 for each job we recover and nothing else, capped at $360. At the end you see the report: calls caught, leads, jobs booked, quotes won. Stay on if it paid for itself.

What counts as a recovered job

The rule the per-job fee and the monthly report are both built on.

  • Billable: a quote moves to Work Order or Completed in ServiceM8 within 14 days of a Backdesk text, email or reply, or a job is created and booked from a text-back conversation.
  • Not billable: a quote won before our first touch, a customer who replied STOP, or a duplicate contact.
  • Reversed: the job goes Unsuccessful or is cancelled within 30 days, and the fee comes off the next invoice.
  • One billable event per job.

Month to month, no lock-in. Billed monthly by card. Cancel any time in writing, effective at the end of the month, from either side. Prices exclude GST. The client agreement is in plain English and you keep the data.

Your customers, your name

Follow-ups come from your business, in your voice, using templates you approved. Prices and dates are taken from ServiceM8 exactly; a message that changes them does not send.

Every SMS and email identifies your business and carries an opt-out. Sends stay inside business hours, Perth time. Any customer can be stopped the same day, by you or by them.

Every message is drafted by AI and checked by a person before it goes, and that is disclosed. Complaint and opt-out rates are tracked as a first-class number; above 5% of contacts we stop and call you.

Your quote data and our logins are held in Sydney. Email and AI providers process message content outside Australia. Full privacy notice at backdesk.com.au/privacy.

A good fit

Perth, 1–10 staff, owner-run, on ServiceM8, jobs worth $2k–50k. Best fit: trades that miss calls because they're on the tools or on call, so plumbers, electricians, locksmiths, HVAC, and anyone with emergency or after-hours work. Also a good fit: solar, patios, painting, landscaping and small builders sending 10 or more quotes a month. Not a fit: anyone wanting lead generation. We text back the calls you already get and chase the quotes you already send.

How to start

Start with the free audit. One A4 page from your own ServiceM8 data, back within one business day. No account, nothing to install.

Get the free audit